luckyjili Privacy Policy

1. Introduction and Scope

luckyjili is committed to protecting the personal data of every Filipino player who uses our online gaming platform. This Privacy Policy describes how we collect, process, store, and protect your personal information in accordance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, and its implementing rules and regulations. This policy applies to all users who access luckyjili through our website or mobile application, regardless of the device used. By registering an account or continuing to use our platform, you acknowledge that you have read and understood this policy. If you do not agree with any part of this policy, you should discontinue use of the platform and contact us to request account closure. We may update this policy from time to time, and the most current version will always be available on this page with the effective date clearly indicated at the top.

2. What Personal Data We Collect

When you register and use luckyjili, we collect certain personal data that is necessary to provide you with a safe, compliant, and personalised gaming experience. The categories of data we collect include the following:

• Identity data: Full legal name, date of birth, and government-issued identification details required for age and identity verification.
• Contact data: Email address and mobile number used for account communications, security alerts, and support correspondence.
• Financial data: Payment method details, transaction history, deposit and withdrawal records processed in Philippine pesos (PHP).
• Technical data: IP address, device type, browser type, operating system, and session activity logs collected automatically when you access the platform.
• Usage data: Game history, betting patterns, session duration, and platform interaction data used to improve our services and meet regulatory reporting requirements.
• Communications data: Records of your correspondence with our support team, including emails sent to [email protected].

We collect only the minimum data necessary for the purposes described in this policy. We do not collect sensitive personal information such as racial or ethnic origin, political opinions, or health data unless specifically required by law.

3. How We Use Your Personal Data

luckyjili uses your personal data only for legitimate purposes that are directly related to the operation of our platform and our obligations under Philippine law. The primary purposes for which we process your data are as follows:

• To create and manage your player account, including verifying your identity and confirming your eligibility to use the platform.
• To process deposits and withdrawals in Philippine pesos and to maintain accurate financial records as required by applicable regulations.
• To detect, investigate, and prevent fraudulent activity, money laundering, and other prohibited conduct on the platform.
• To comply with our legal and regulatory obligations, including reporting requirements imposed by Philippine gaming authorities.
• To provide customer support and respond to your enquiries, complaints, or requests submitted via [email protected].
• To send you important account-related communications such as security alerts, transaction confirmations, and policy updates.
• To improve our platform, personalise your gaming experience, and conduct internal analytics to enhance service quality.

We will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise permitted by the Data Privacy Act of 2012.

4. Sharing and Disclosure of Your Data

luckyjili does not sell, rent, or trade your personal data to any third party for commercial purposes. We may, however, share your data with trusted third parties in the following limited circumstances:

• Payment processors: We share financial data with licensed payment service providers such as GCash and Maya solely to process your transactions securely.
• Identity verification providers: We may share identity data with accredited verification services to fulfil our Know Your Customer (KYC) obligations.
• Regulatory authorities: We are required by law to disclose certain data to Philippine gaming regulators and law enforcement agencies upon lawful request.
• Technology service providers: We work with carefully selected technology partners who assist in operating our platform infrastructure, all of whom are bound by strict data processing agreements.

All third parties with whom we share your data are required to handle it in accordance with applicable Philippine data privacy standards and are prohibited from using it for any purpose beyond what is strictly necessary. We do not transfer your personal data outside the Philippines unless adequate data protection safeguards are in place.

5. Data Retention

We retain your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory guidelines. Account data is generally retained for the duration of your active account and for a minimum period of five years following account closure, in line with anti-money laundering record-keeping requirements. Financial transaction records are retained for the period mandated by Philippine financial regulations. Technical and usage data may be retained for shorter periods unless required for ongoing investigations or legal proceedings. When your data is no longer required, we will securely delete or anonymise it in accordance with our internal data retention procedures. You may request information about the specific retention period applicable to your data by contacting us at [email protected].

6. Security Measures

luckyjili implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include industry-standard encryption for data in transit and at rest, access controls that restrict data access to authorised personnel only, regular security assessments and vulnerability testing of our platform infrastructure, and secure protocols for all financial transactions processed through the platform. While we take every reasonable precaution to safeguard your data, no online platform can guarantee absolute security. You are also responsible for keeping your account credentials confidential and for notifying us immediately at [email protected] if you suspect any unauthorised access to your account. We will respond promptly to any reported security incidents and take appropriate remedial action in accordance with our incident response procedures.

7. Your Rights Under the Data Privacy Act

As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by luckyjili:

• Right to be informed: You have the right to know what personal data we collect about you and how it is being used.
• Right of access: You may request a copy of the personal data we hold about you at any time.
• Right to rectification: If any of your personal data is inaccurate or incomplete, you have the right to request that it be corrected.
• Right to erasure: In certain circumstances, you may request that we delete your personal data, subject to our legal retention obligations.
• Right to object: You have the right to object to the processing of your personal data for direct marketing or other non-essential purposes.
• Right to data portability: You may request that we provide your personal data in a structured, commonly used format where technically feasible.
• Right to lodge a complaint: If you believe your data privacy rights have been violated, you may file a complaint with the National Privacy Commission of the Philippines.

To exercise any of these rights, please contact our Data Protection Officer at [email protected] with the subject line "Data Privacy Request." We will respond to all verified requests within the timeframe prescribed by the Data Privacy Act and its implementing rules.

8. Cookies and Tracking Technologies

luckyjili uses cookies and similar tracking technologies to ensure the proper functioning of our platform, to remember your preferences, and to analyse how our services are used. Essential cookies are required for the platform to operate correctly and cannot be disabled. Functional cookies allow us to remember your settings and provide a more personalised experience. Analytical cookies help us understand how players interact with the platform so that we can make improvements. You can manage your cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of the platform. We do not use cookies to serve third-party advertising or to track your activity on other websites. For more information about the specific cookies we use and how to manage them, please contact us at [email protected].

9. Contact and Policy Updates

If you have any questions, concerns, or requests relating to this Privacy Policy or the way luckyjili handles your personal data, please contact our Data Protection Officer by email at [email protected]. We are committed to addressing all privacy-related enquiries promptly and transparently. luckyjili reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will update the effective date at the top of this page. Your continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically to stay informed about how we protect your data. For related information, please also review our Terms and Conditions and our Responsible Gaming page.